Last Updated: September 2025
Wewell (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile applications, website, and related services (“Services”).
By using Wewell, you agree to the practices described below.
1. Information We Collect
We collect the following types of information to provide and improve our Services:
a. Personal Information
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Name, email address, phone number (with OTP verification), and profile picture
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Role selection (Coach or Audience)
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Payment details (processed securely by Apple, Google, Stripe, or PayPal)
b. Health & Fitness Information
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User-provided data such as age, weight, fitness goals, and dietary preferences
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Health and activity data from connected smart devices (Apple Health, Google Fit, wearables)
c. Content & Usage
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Chat messages with your coach or AI coach
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Plans, tasks, and progress updates
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Feedback, reviews, and comments
d. Technical Information
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Device type, operating system, and app version
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IP address and general location (for service optimization)
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Crash reports, analytics, and usage statistics
2. How We Use Your Information
We use your data to:
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Provide personalized health, fitness, and wellness plans
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Enable AI coaching and chat features
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Sync real-time progress through Firestore and structured history via MySQL
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Manage subscriptions, billing, and notifications
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Improve app performance, security, and user experience
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Comply with legal obligations
3. Sharing of Information
We do not sell your personal data.
We may share information only with:
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Service providers (e.g., Google Cloud, Firebase, Stripe, PayPal) for hosting, payments, and analytics
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Coaches (if you subscribe to a coach plan) who may access your shared health and progress data
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Legal authorities when required by law
4. Data Storage & Security
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Data is stored securely in Google Cloud, MySQL, and Firestore with encryption in transit and at rest.
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Sensitive data (e.g., ID verification documents, payment details) is encrypted and protected.
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We take reasonable steps to protect against unauthorized access, alteration, or disclosure.
5. Your Rights
You have the right to:
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Access, update, or delete your account information
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Revoke permissions for health and fitness data at any time via device settings
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Request account deletion from Settings → Account → Delete Account
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Contact us for privacy-related requests at
This email address is being protected from spambots. You need JavaScript enabled to view it.
6. Children’s Privacy
Wewell is not directed to children under 13 (or the minimum age in your region). We do not knowingly collect personal data from children.
7. Subscriptions & Payments
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Payments are processed by Apple App Store or Google Play.
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Refunds are handled according to Apple or Google’s refund policies.
8. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through the app or email.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
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🌐 https://wewell.me/help