Last Updated: 21 Sep 2024

Introduction
Wewell uses cookies to improve the user experience on our platform. This policy explains how we use cookies and your options for controlling them.

1. What Are Cookies?

Cookies are small files stored on your device that help us understand user behavior and preferences.

2. How We Use Cookies

• Essential Cookies: These are necessary for the platform to function (e.g., keeping users logged in).
• Performance Cookies: These collect information on how users interact with the platform to improve functionality.
• Targeting Cookies: Used for personalized marketing and advertisements (if applicable).

3. Managing Cookies

You can adjust your browser settings to refuse cookies, but this may affect the functionality of the Wewell platform.

4. Changes to this Policy

We may update our cookies policy from time to time to reflect changes in technology or legal requirements.

5. Contact Information

For questions about our cookies, please contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Last Updated: September 2025

Wewell (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile applications, website, and related services (“Services”).

By using Wewell, you agree to the practices described below.

1. Information We Collect

We collect the following types of information to provide and improve our Services:

a. Personal Information

• Name, email address, phone number (with OTP verification), and profile picture

• Role selection (Coach or Audience)

• Payment details (processed securely by Apple, Google, Stripe, or PayPal)

b. Health & Fitness Information

• User-provided data such as age, weight, fitness goals, and dietary preferences

• Health and activity data from connected smart devices (Apple Health, Google Fit, wearables)

c. Content & Usage

• Chat messages with your coach or AI coach

• Plans, tasks, and progress updates

• Feedback, reviews, and comments

d. Technical Information

• Device type, operating system, and app version

• IP address and general location (for service optimization)

• Crash reports, analytics, and usage statistics

2. How We Use Your Information

We use your data to:

• Provide personalized health, fitness, and wellness plans

• Enable AI coaching and chat features

• Sync real-time progress through Firestore and structured history via MySQL

• Manage subscriptions, billing, and notifications

• Improve app performance, security, and user experience

• Comply with legal obligations

3. Sharing of Information

We do not sell your personal data.

We may share information only with:

• Service providers (e.g., Google Cloud, Firebase, Stripe, PayPal) for hosting, payments, and analytics

• Coaches (if you subscribe to a coach plan) who may access your shared health and progress data

• Legal authorities when required by law

4. Data Storage & Security

• Data is stored securely in Google Cloud, MySQL, and Firestore with encryption in transit and at rest.

• Sensitive data (e.g., ID verification documents, payment details) is encrypted and protected.

• We take reasonable steps to protect against unauthorized access, alteration, or disclosure.

5. Your Rights

You have the right to:

• Access, update, or delete your account information

• Revoke permissions for health and fitness data at any time via device settings

• Request account deletion from Settings → Account → Delete Account

• Contact us for privacy-related requests at This email address is being protected from spambots. You need JavaScript enabled to view it.

6. Children’s Privacy

Wewell is not directed to children under 13 (or the minimum age in your region). We do not knowingly collect personal data from children.

7. Subscriptions & Payments

• Payments are processed by Apple App Store or Google Play.

• Refunds are handled according to Apple or Google’s refund policies.

8. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through the app or email.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 This email address is being protected from spambots. You need JavaScript enabled to view it.

🌐 https://wewell.me/help

Last Updated: 21 Sep 2024

Introduction
This Terms of Service ("Agreement") is a contract between you ("User" or "Creator") and Wewell ("Company", "We", "Our"), and governs your access to and use of our platform. By using Wewell, you agree to these terms.

1. Acceptance of Terms

By accessing or using the Wewell platform, you agree to comply with these Terms of Service.

2. Account Registration

• You must provide accurate information.
• Users must be at least 18 years old or have the legal capacity in their jurisdiction.
• You are responsible for maintaining the security of your account.

3. Use of Service

• Users may create, distribute, and consume content as permitted by the platform.
• Users must not engage in illegal, harmful, or unauthorized activities.
• You must respect the intellectual property rights of others.

4. Creator Responsibilities

• Creators are responsible for the content they upload, including health-related advice and fitness programs.
• Wewell does not endorse or verify any content provided by creators.

5. Payments and Fees

• Subscription services and premium content may incur fees, and the creators may set their own prices.
• Refund policies will follow applicable law.

6. Termination of Service

We may suspend or terminate your account at our discretion if we find a breach of terms.

7. Disclaimer of Liability

Wewell provides no warranties or guarantees about the platform's reliability or accuracy of content. The company will not be liable for any damages arising from the use of our platform.

8. Modifications to Terms

We reserve the right to modify these terms at any time. Users will be notified of significant changes via email or notifications on the platform.

9. Contact Information

For any questions or concerns, contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it.